Privacy Policy

1. INTRODUCTION

Pinnacle Luxury Builders ("we," "us," "our") operates this website and provides general contracting, remodeling, and construction services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, request services, or communicate with us.

We comply with the California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), and all applicable federal and state privacy regulations.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

• Contact Information: Name, phone number, email address, mailing address
• Property Information: Service address, property type, property size, ownership status
• Service Details: Project scope, remodeling preferences, construction plans, photos of work areas, scheduling preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Records: Messages, emails, phone call records, customer service interactions

2.2 Information Collected Automatically

• Website Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, referring URLs
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies, advertising cookies

2.3 SMS and Phone Data

• Phone numbers for appointment reminders and service updates
• SMS delivery receipts and message replies
• Call recordings (with notice) for quality assurance

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• Service Delivery: Providing construction, remodeling, and general contracting services
• Communication: Sending appointment confirmations, reminders, service updates, and project status notifications
• Payment Processing: Processing payments, generating invoices, and managing billing
• SMS Notifications: Sending 1-5 text messages per appointment for scheduling and updates
• Project Management: Coordinating crews, ordering materials, scheduling inspections
• Customer Support: Responding to inquiries, resolving issues, providing estimates
• Quality Improvement: Conducting surveys, gathering feedback, improving services
• Legal Compliance: Meeting regulatory requirements, maintaining records, responding to legal requests
• Marketing: Sending promotional offers, newsletters, and service updates (with opt-out option)
• Website Optimization: Analyzing usage patterns, improving functionality, enhancing user experience

4. SMS TEXT MESSAGE POLICY

4.1 Consent to Receive SMS

By providing your mobile phone number through our booking form, contact form, or verbally to our staff, you expressly consent to receive SMS text messages from Pinnacle Luxury Builders regarding your construction or remodeling service.

Types of messages you may receive:

• Appointment confirmations and reminders
• Service updates and schedule changes
• Crew arrival time notifications
• Project milestone updates
• Completion notifications
• Follow-up messages and satisfaction surveys
• Payment reminders and invoice notifications

4.2 Opting Out

You may opt-out of SMS messages at any time by:

• Replying STOP to any text message
• Contacting us at +1 800-303-4532
• Emailing Consultation@PinnacleLuxuryBuilders.com

After opting out, you will receive one final confirmation message. You may still receive critical service-related messages necessary to complete your scheduled appointment.

4.3 Message Frequency and Rates

Frequency: Approximately 1-5 messages per appointment or service request. Frequency may vary based on project complexity and duration.

Rates: Message and data rates may apply according to your mobile carrier's plan. We do not charge for SMS messages, but your carrier may.

4.4 Help and Support

Reply HELP to any message for assistance, or contact us directly at +1 800-303-4532 or Consultation@PinnacleLuxuryBuilders.com.

5. HOW WE SHARE YOUR INFORMATION

We may share your information with the following parties:

5.1 Service Providers

• Payment Processors: For secure payment processing
• SMS Service Providers: For sending appointment reminders and updates
• Cloud Storage Providers: For data storage and backup
• Analytics Providers: For website performance analysis

5.2 Business Partners

• Subcontractors: For specialized construction services (only information necessary for service delivery)
• Material Suppliers: For ordering and delivering construction materials
• Insurance Companies: For liability and bonding purposes
• Permit Authorities: For obtaining necessary permits and inspections

5.3 Legal Requirements

We may disclose your information when required by law, court order, subpoena, or government request, or to protect our rights, property, or safety.

6. DATA SECURITY

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited employee access on a need-to-know basis
• Password Protection: Strong password requirements and multi-factor authentication
• Regular Updates: Security patches and software updates
• Employee Training: Privacy and security training for all staff

6.1 Data Retention

We retain your information for the following periods:

• SMS Phone Numbers: 12 months after last service, then permanently deleted
• Service Records: 3-7 years per California contractor licensing requirements
• Payment Records: 7 years per IRS requirements
• Website Cookies: 12-24 months
• Marketing Data: Until opt-out or 2 years of inactivity
• Legal Records: As required by law or until legal matters are resolved

7. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

7.1 Right to Know

You have the right to request disclosure of:

• Categories of personal information we collect
• Sources from which we collect information
• Business purposes for collecting information
• Categories of third parties with whom we share information
• Specific pieces of personal information we hold about you

7.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, completing transactions, security purposes).

7.3 Right to Opt-Out

You have the right to opt-out of:

• Sale of personal information (we do not sell personal information)
• Marketing communications
• SMS text messages

7.4 Right to Correct

You have the right to request correction of inaccurate personal information.

7.5 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

7.6 How to Exercise Your Rights

To submit a CCPA request:

• Email: Consultation@PinnacleLuxuryBuilders.com
• Phone: +1 800-303-4532
• Mail: Pinnacle Luxury Builders, Orange County, CA

We will verify your identity and respond within 45 days (extendable by 45 days if necessary).

8. CHILDREN'S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us immediately.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including:

• Social media platforms
• Material supplier websites
• Industry association websites
• Review platforms

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, forms, security)
• Analytics Cookies: Track website usage and performance (Google Analytics)
• Marketing Cookies: Enable retargeting and personalized advertising
• Preference Cookies: Remember your settings and preferences

10.2 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Accept only first-party cookies
• Delete cookies after each session
• Receive notifications before cookies are set

Note: Blocking cookies may affect website functionality and your user experience.

11. DO NOT TRACK SIGNALS

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to Do Not Track signals. We do not currently respond to Do Not Track signals.

12. INTERNATIONAL USERS

Our services are provided from the United States and are intended for users in California. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

13. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• New legal requirements
• Technological developments
• Customer feedback

We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy or your personal information: